Return Policy

At StreetLulu, we want you to love your purchase. If something doesn't work out, we're happy to accept eligible returns under the policy below.

1. Return Window

You may request a return within 14 days of the date your order is delivered.

Items returned after the 14-day return period may not be accepted.

2. Return Eligibility

To be eligible for a return, the item must:

  • Be unworn and unused

  • Be unwashed

  • Have all original tags attached

  • Be in its original condition

  • Be free of makeup, deodorant, perfume, stains, pet hair, or other marks

  • Be returned with the original packaging when applicable

We reserve the right to reject returns that do not meet these requirements.

3. Final Sale Items

The following items are not eligible for return unless they arrive damaged or defective:

  • Final Sale items

  • Clearance items clearly marked as Final Sale

  • Gift cards

  • Items specifically identified as non-returnable on the product page

4. Return Shipping

Unless the item is defective, damaged, or incorrect, the customer is responsible for return shipping costs.

If StreetLulu sent an incorrect item or an item arrived damaged or defective, please contact us before returning the item.

5. Damaged or Incorrect Items

If your order arrives damaged, defective, or contains the wrong item, please contact us at service@streetlulu.com within 48 hours of delivery.

Please include:

  • Your order number

  • A description of the issue

  • Clear photos of the item and packaging

We will review the issue and, where appropriate, provide a replacement, store credit, or refund.

6. How to Request a Return

Please email:

service@streetlulu.com

with:

Subject: Return Request – Order #[Your Order Number]

Please include your name, order number, item(s) you wish to return, and reason for the return.

Do not send an item back without receiving return instructions from our customer service team.

7. Refunds

Once your returned item has been received and inspected, we will notify you whether your return has been approved.

Approved refunds will be issued to the original payment method.

Please allow 5–7 business days after the return is approved for the refund to be processed. Your bank or payment provider may require additional time for the funds to appear in your account.

Original shipping charges are generally non-refundable unless the return is due to an error on our part or the item arrived damaged or defective.

8. Exchanges

At this time, exchanges may not be available for every item or size.

If you need a different size or style, please contact service@streetlulu.com. Depending on availability, we may recommend returning the original item and placing a new order.

9. Return Abuse

We reserve the right to restrict or refuse returns from customers who demonstrate excessive or fraudulent return activity, to the extent permitted by applicable law.

10. Contact

For return questions:

service@streetlulu.com

Shipping Policy

Last Updated: September 15, 2026

1. Order Processing

Orders are generally processed within 1–3 business days after payment is successfully received.

Orders are not normally processed or shipped on weekends or U.S. public holidays.

During major sales, holidays, product launches, or periods of unusually high order volume, processing may take longer.

2. U.S. Shipping

We currently offer shipping to customers within the United States.

Available shipping methods and shipping costs will be displayed at checkout based on your shipping address and the available options for your order.

Estimated delivery times:

  • Standard Shipping: approximately 3–7 business days after processing

  • Expedited Shipping: approximately 2–3 business days after processing, when available

Delivery estimates are not guaranteed and may be affected by carrier delays, weather, holidays, incorrect addresses, or circumstances beyond our control.

3. Tracking

Once your order has shipped, we will send a shipping confirmation email containing tracking information when available.

Tracking information may take some time to update after the package is handed to the carrier.

4. Incorrect Shipping Address

Please carefully review your shipping address before completing your order.

If you notice an incorrect address, contact us as soon as possible at:

service@streetlulu.com

We cannot guarantee that an address can be changed after an order has been processed or shipped.

5. Lost or Delayed Packages

Once an order has been transferred to the shipping carrier, delivery is subject to the carrier's tracking and delivery procedures.

If tracking shows that your package was delivered but you cannot locate it, please:

  1. Check your mailbox, porch, garage, side door, and other delivery areas.

  2. Ask household members or neighbors.

  3. Contact the shipping carrier.

  4. Contact StreetLulu if you still need assistance.

6. Damaged Packages

If your package or product arrives damaged, please contact us within 48 hours of delivery at:

service@streetlulu.com

Please include your order number and clear photographs of the damaged item and packaging.

International Shipping Policy

Last Updated: September 15, 2026

StreetLulu may offer international shipping to selected countries and destinations.

Available destinations and shipping methods are displayed at checkout.

1. International Delivery Times

International orders generally require approximately 7–15 business days after processing, depending on the destination and shipping method.

Some destinations may require additional time because of customs processing, local delivery conditions, holidays, weather, or other circumstances outside our control.

Delivery estimates are not guaranteed.

2. Customs, Duties and Taxes

International customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country unless otherwise stated at checkout.

These charges are determined by the destination country's customs authorities and are outside StreetLulu's control.

Please check your country's customs requirements before placing an international order.

3. Customs Delays

International shipments may be delayed by customs inspections or other governmental procedures.

StreetLulu cannot guarantee the amount of time a package will remain in customs.

4. Incorrect International Addresses

Customers are responsible for providing a complete and accurate international shipping address.

If a package is returned to StreetLulu because of an incorrect or incomplete address, additional shipping charges may apply before we can reship the order.

5. International Returns

International returns are accepted only for eligible items under our Return Policy.

Customers are generally responsible for the cost of returning an item unless the return is due to an error on our part or the item arrived damaged or defective.

Customs duties, import taxes, VAT, and original international shipping charges are generally non-refundable.

6. Damaged or Incorrect International Orders

If your international order arrives damaged or incorrect, contact:

service@streetlulu.com within 48 hours of delivery.

Please provide your order number and photographs of the item and packaging.

7. Contact

For international shipping questions:

Tel:+(1)201-522-6018
Email: service@streetlulu.com

Address:1462 Taylor Ave Apt 9 ,Bronx,NY,10460